We aim for 100% satisfaction on all orders. If there is a problem with your order or you are not completely satisfied with your purchase, please reach out to us at info@gentlemantimepieces.com or your direct sales representative.

You may return your item within 5 business days for a refund, however, all items (new or pre-owned) are subject to a restocking fee (see below). New products that have been worn, altered, or damage will not be accepted for a refund. Any pre-owned watch may be return provided the watch is in the exact same condition as it was sold and includes all the boxes, papers, booklets, and accessories. 

Restocking Fee:

1.  $0.00 - $15,000 / 10%
2.  $15,001 - $20,000 / 9%
3.  $20,001 - $25,000 / 8%
4.  $25,001 - $30,000 / 7%
5.  $30,001 - $40,000 / 6%
6.  $40,001 - $60,000 / 5%
7.  $60,001 - $100,000 / 4%
8.  $100,000+ / 3%

Upon reciept, all items will undergo a thorough inspection by one of our watch specialist to ensure that the watch is in its original condition in which it was sold and it includes all tags (especially any "non-removable" tags), items/accessories, etc. before we will issue any refunds.

Any deposit made on watches that need to sourced are non-refundable. Please reach out to us at info@gentlemantimepieces.com or your direct sales representative with any questions.